FAQ

FAQ

What is NowPayments?

Instant crypto payment system created by ChangeNOW - trusted exchange partnered with Binance, Trezor, Ledger, Atomic, Guarda and etc.

How does NowPayments work?

You integrate our API to your platform - we process all crypto-payments from your customers. We have no hidden fees and accept all popular coins, which can be automatically exchanged through Changenow.io.

Which coins do you accept?

Now we accept the following coins: btc, eth, ltc, xmr, tusd, zcash, pax, xrp, eos, bch, trx, bnb, xvg, fun, zen, dgb. You can find a full list of supported coins here. We’re adding coins each week - follow our social media for updates.

What are your fees?

We charge a transparent fee of up to 0.5% (it depends on your discount). If the automated conversion is involved in the transaction, our exchange partner takes a fee of up to 0.5%.

How can we integrate NowPayments in our platform?

Right now you can integrate NOWPayments through our simple API, one of our CMS plugins or accept donations with our awesome widget or a button. You can find the full list of available integrations here. We are always developing new methods of integration, stay tuned!

I want to integrate NowPayments, what should I do?

We provide full technical support during the integration stage, contact us at [email protected] and we will help you with the integration.

What is the minimum payment amount?

For all coins except NEO,DGB,DCR,BEAM,HT,ADA,WABI,GAS the minimum payment amount is 3-5$, depending on the pair. We are working on lowering the minimum amount for all supported currencies and pairs.

What is a partially paid payment status?

Partially paid means that your customer has sent fewer funds than expected. You should contact him directly to request a missing part. You can specify the “Payment cover” parameter in Store Settings in the dashboard to mark partially paid payments as finished depending on the missing percent of the payment.

How can I reset my password?

In case you need to reset your password, just go to the reset page and follow the instructions.

I haven’t received a confirmation email or password reset email, what should I do?

Please ensure that it wasn’t sent into the spam folder. If you are still unable to find this email, please contact us at [email protected]

How can I make a refund to a customer?

Since we don’t store any funds, you send the funds to your customer directly. Contact us at [email protected] in case you need any help.

Why the KYC/AML?

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the KYC/AML procedure implemented.

NOWPayments strives to protect its clients from any type of scams and fraudulent activities in the crypto world and complies with all existing rules and regulations. KYC/AML procedure is one of the ways for us to safeguard our clients.

This procedure confirms the absolute legality of the transaction to the regulatory institutions. Thus, it confirms that the client is a law-abiding citizen and the state has no claims against them.

KYC/AML procedure

NOWPayments’ AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, it is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure due to their transaction being marked as suspicious, they are informed via a notification after the purchase submission, and asked to contact the support team.Our KYC procedure requires the client to undergo a standard set of actions, among which we would require them to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After NOWPayments has received the following materials, the transaction is completed, and the funds are then sent to the specified merchant wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, NOWPayments reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

NOWPayments doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, NOWPayments reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, NOWPayments reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

Please bear in mind that NOWPayments reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW’s Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

How are my documents stored after the KYC/AML procedure?

All the documents that you might provide during NOWPayments' KYC/AML procedures are encrypted and stored in specialized secure storage as long as required by law. We guarantee that they won't be sold to or shared with any kind of third party, excluding potential law enforcement requests.

Still have any questions?

Contact us: [email protected]

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