FAQ

FAQ

What is NowPayments?

Instant crypto payment system created by ChangeNOW - trusted exchange partnered with Exodus, Binance, Trezor, Ledger,Atomic, Guarda and etc

How does NowPayments work?

You integrate our API to your platform - we process all crypto-payments from your customers. We have no hidden fees and accept all popular coins, which can be automatically exchanged through Changenow.io.

Which coins do you accept?

Now we accept the following coins: btc, eth, ltc, xmr, tusd, zcash, pax, xrp, eos, bch, trx,bnb, xvg, fun, zen, dgb, dgd. We’re adding coins each week - follow our social media for updates.

How many fees do you take?

We only take network fee and a small exchange fee. All fees are already included in the final price customers see on the screen, so no cost will be added during the transaction.

How can we integrate NowPayments in our platform?

Right now you can integrate NOWPayments through our super-easy API: https://nowpayments.io/#api or accept donations with our cool widget https://nowpayments.io/demo/donation. We are developing new methods of integration, so follow our social media to get updates.

I want to integrate NowPayments, what should I do?

We provide full technical support during the integration stage, contact us and we will help you with the integration.

What is the minimum payment amount?

The minimum payment amount is about 0.003 BTC. This amount is dynamic and depends on the market rate, network fees and other features of the currency that you specify in your dashboard. We’re working on making it as low as possible and will update our social media as soon as it happens.

KYC/AML explained

The crypto market is subject to a number of certain rules and regulations which make it mandatory for most crypto services to have the AML/KYC procedure implemented.

NOWPayments strives to protect our clients from any type of scams and fraudulent activities in the crypto world and complies to all rules and regulations present at the moment, and one of the ways that enables us to do so is the KYC/AML procedure.

This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. Thus, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

KYC/AML procedure

NOWPayments’ AML/KYC procedure is supported by an automated risk prevention system. If a transaction is marked suspicious by this system, it is put on hold and the customer in question is then asked to confirm their identity.

There is a certain set of criteria that the system employs; however, they can’t be made public, otherwise there will be people who will try to abuse those criteria in order to cheat the algorithm.

This system has proven to be very useful against money launderers and scammers, since the KYC process allows us to tell an honest customer apart from a scammer very quickly and without any trouble.

Each KYC case is handled individually. If a certain client is eligible for the procedure since their transaction had been marked as suspicious, they are informed of that with a notification after the purchase has been submitted, in which they will be asked to turn to the support team. We will apply a set of standard procedures to our KYC clients, among which are asking a client to submit the following:

  • A high-quality photo of any identification document valid in their country or internationally;
  • A source of deposited funds (a screenshot or a file, but not links);
  • A selfie of the client holding their ID document and a print-out of the note which will be provided by the support team.

After NOWPayments has received the following materials, the transaction is completed, and the funds are then sent to the specified merchant wallet address.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe for use by anyone, be it a regular person who doesn’t deal with crypto much or an experienced trader or miner; therefore, NOWPayments reserves the right to apply the KYC/AML procedure to certain clients, wallet addresses and select assets.

NOWPayments doesn’t support any money-laundering or other illegal activities; therefore, the service doesn’t enter any business agreements with individuals or business entities involved or suspected in such activities.

In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, NOWPayments reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, NOWPayments reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service.

Please bear in mind that NOWPayments reserves the right to submit all the received materials to legal authorities (Interpol, Europol, and others) in case a corresponding request is received. You can read the official ChangeNOW’s Rules of Anti-Money Laundering and Combating The Financing Terrorism compliance control here.

How are my documents stored after the KYC/AML procedure?

All the documents that you might provide during NOWPayments' KYC/AML procedures are encrypted and stored in specialized secure storage as long as required by law. We guarantee that they won't be sold to or shared with any kind of third party, excluding potential law enforcement requests.

Still have any questions?

Contact us: [email protected]