At NOWPayments, we’re always thinking about how to make your experience smoother and more efficient. Handling crypto payments should be as easy as possible, so we’re thrilled to announce a new feature in your dashboard that puts you in the driver’s seat — the Push Button for stuck payments.
The time of waiting for assistance and dealing with annoying delays is a thing of the past. With this new feature, you can resolve stuck payments in just a few clicks. Let’s dive into how it works and why this is a game-changer for merchants.
The Old Way: A Slow and Manual Process
Previously, if a payment got stuck (which can happen for several reasons — exchange rate fluctuation, incorrect deposit amount, or late deposits), fixing it was a bit of a hassle. Here’s what the process used to look like:
- First, you’d need to reach out to our customer support team for help.
- Support would then provide you with the latest exchange rate to continue the transaction.
- You had to confirm that you were okay with the updated rate.
- Finally, after all that, you’d wait again while the payment was processed.
Even if you’d requested an automatic continuation of payments, we couldn’t automate this on our end due to technical limitations. So, you had to go through these steps every time, which could be a bit of a headache.
The New Way: One Click, No Wait
With our new stuck payment Push Button, everything is streamlined. Now, when a payment gets stuck, you can manage the whole process directly from your dashboard — no support tickets, no delays.
Here’s how it works:
- If a payment gets stuck, you’ll see it right away in your dashboard, along with the reason it stalled.
- The current rate at which you can continue the payment will be displayed for you.
- Like the rate? Great! Just press the Push button, and the payment will be processed immediately.
- As long as the exchange rate doesn’t drop further during the processing time, your payment will be completed without any extra steps.
Why This Is a Game-Changer
- You can resolve stuck payments directly from your dashboard without contacting support or waiting for a response. It’s all in your hands now.
- The whole process is faster. What used to take several back-and-forth steps can now be done in seconds.
- You decide when and how to proceed with a payment, based on real-time information.
However, it’s important to note that if the exchange rate drops further while your payment is being processed, the transaction might still get stuck. But don’t worry — you can simply push the button again and decide whether to continue.
Why You’ll Love the New Push Button
This feature is designed to make your life easier. By cutting out the middleman (aka customer support), you can resolve stuck payments almost instantly, keeping your business moving forward without any unnecessary delays. It’s fast, it’s simple, and it puts you in full control of your transactions.
At NOWPayments, we’re always working to improve the platform and give you tools that help you run your business smoothly. The stuck payment Push Button is just one of the many ways we’re doing that.
Stay tuned for more updates as we continue to roll out features that make crypto payments even easier for you!