We’re excited to bring you the full recap of our recent Ask Me Anything (AMA) session with Sensay, the innovative project bringing AI solutions to the crypto space!
On August 27th, 2 PM UTC, NOWPayments hosted an insightful AMA session on X Space with Rupert, the COO of Sensay, and Kate, the CEO of NOWPayments. The main topics covered:
- Sensay and NOWPayments projects: general overview
- Applications for businesses and merchants
- Security and privacy issues
- Sensay monetization and business impact
- Value and income streams for merchants
- The future of AI agents and the Payments landscape
If you missed the live session or simply want to revisit the insightful exchanges, this recap is your go-to resource. We’ve compiled the key questions and answers, ensuring you don’t miss out on any valuable insights. Get ready to dive into the future of payments, AI chatbots, and seamless crypto integration.
Below is the full breakdown:
1.Brief overview of projects
What is the Sensay project?
Rupert: Sensay builds intelligent AI Chatbots for websites – powered by AI agents and built on the Sensay AI Engine. These AI agents can handle sales and support conversations 24/7, adapt to brand tone, and work at scale.
What does NOWPayments do?
Kate: NOWPayments is a crypto payment gateway that enables all types of businesses to accept payments in over 350 cryptocurrencies, with auto-coin conversion and fiat conversion options available. The platform also features legal and compliance tools in place.
2. Commercial applications
How can businesses use Sensay’s AI agents to improve customer experience?
Rupert: AI Chatbots can:
- Respond instantly to site visitors
- Guide them through products or listings
- Answer repetitive questions
- Adapt tone to match your brand
It’s like having your best rep online 24/7 – without adding headcount.
Talking about customer management, what solutions does NOWPayments have to offer?
Kate: When it comes to customer management, NOWPayments offers tailored solutions that address the unique operational and user experience needs of distinct industries like iGaming and trading platforms. Our approach focuses on streamlining payment flows, enhancing security, and providing flexibility that directly benefits both the platform and its end-users.
For casino platforms, NOWPayments provides:
- Anonymous deposits and enhanced privacy
- Swift deposits and fast payouts
- No chargebacks
- Flexible custody options
- Simplified compliance with gambling-friendly terms
For trading platforms:
- Diverse crypto deposit options with over 300 cryptocurrencies
- Seamless integration with API and plugins
- Efficient mass payouts
- Enhanced security
- Transparent transaction tracking
3. Security & Privacy
Do users worry about privacy when using Sensay’s AI?
Rupert: It’s a valid concern. That’s why we’ve built transparent onboarding, permission-based data use, and clear opt-outs into the Sensay platform. We also use best-in-class encryption and secure hosting standards. Our architecture ensures customer data is never used to train outside models. Brands retain full control over what their AI agents know and say.
What technologies does NOWPayments use to ensure the security of virtual assets?
Kate: That’s one of the frequently asked questions! Several methods on how we treat merchants’ crypto and why they can rest assured their funds are safe, include:
- Database encryption
- Mandatory use of 2FA
- Implementation of systems that monitor abnormal activity and can block suspicious transactions or actions – AMLbot
- Using technologies that provide 24/7 network monitoring and systems for immediate response to threats
- Using a whitelist policy for crypto wallets to withdraw funds, as well as whitelisting by IP to access sensitive transactions
4. Value and economic influence
How does Sensay help businesses make money?
Rupert: Faster replies mean more conversions. Sensay AI Chatbots can:
- Qualify leads in real time
- Push users to take action
- Reduce sales cycle friction
- Lower support costs
That’s immediate ROI – especially in sales-heavy environments.
What merchants can achieve by teaming up with NOWPayments?
Kate: By teaming up with NOWPayments, merchants can unlock several strategic advantages:
- For cost-cutting, integrating crypto payments can significantly reduce transaction fees compared to traditional methods, especially for international transactions.
- To increase the user base, offering crypto payments immediately opens access to a global, tech-savvy demographic that prefers digital assets.
- Regarding entering new markets, crypto payments inherently transcend geographical boundaries and traditional banking limitations.
Finally, for optimizing the tech stack, NOWPayments provides a wide variety of flexible integrations: whether through a robust API, ready-to-use CMS plugins, or customized widgets.
5. Talking about the future
Where is this tech headed, and how does Sensay scale its platform?
Rupert: We’re seeing major impact across industries:
- Healthcare: AI agents as memory aids and companionship tools
- E-commerce: Personalized shopping guidance
- Real Estate: Always-on lead capture and filtering
In terms of scaling, we’re focused on:
- Expanding to more verticals
- Supporting multilingual, multi-brand setups
- Enhancing integrations with live data and CRMs
Our mission is simple: make intelligent, personalized AI available to every business website.
What are the plans of NOWPayments for the next 3-5 years?
Kate: Our future plans are primarily focused on solidifying our position as a market leader, driving continuous innovation, and expanding our global presence. We envision a period of significant growth, fueled by:
- Development of new, easy-to-use tools for accepting payments, both online and offline
- Constant optimization of existing tools based on partner feedback
- Adding new assets, which are popular on the market
- New partnerships, useful for the service (providers, as well as various applications for merchants that help with accounting)
- New strategic partnerships
- Entering new markets, new licenses
- Entering new areas that may be of interest in the flow of crypto payments