Starting to work with a new service is when you need support most. We’re trying to make our products as easy-to-use as possible and every step maximum clear — however, every experience with crypto payments is individual, and it’s always cool to know there’s someone who will help you out whatever the issue or question.
This is what your premium account manager will do — your guide and support right from your start with NOWPayments and on. From your setup and the very first Bitcoin payment, the account manager will help you complete the integration, deal with the NOWPayments dashboard, and delve into the world of crypto. Here, accepting Bitcoin as payment becomes something that you really enjoy.
Helping you with the setup and more is the primary concern of the account manager, but there’s more. If you want to share your thoughts about the service and the ideas of how to make accepting Bitcoin as payment smoother, you always know who to contact. Your account manager will pass them onto the team.
Things your personal account manager will do
Finding a solution that fits you best.
NOWPayments offers a few methods of integration such as API, CMS plugins, and widget & buttons. Your premium account manager will help you find and adjust the one relevant for your business.
Helping out with the use of service.
The manager for your crypto payment gateway is someone with whom you’ve already got along. You don’t need to contact anyone else to find support.
Taking care of issues in the process.
We’re trying to let you accept crypto payments as smootly as possible, but crypto is a living organism, and things happen sometimes. For example, when the blockchain is congested, a cryptocurrency payment may take longer than usual. Your Bitcoin account manager will be there to assure you that the payment in cryptocurrency will be delivered soon.
Informing about the updates.
If we are listing new coins or rolling out new updates, you’ll be the first one to learn about them.
Collecting your feedback and ideas.
You’re always welcome to tell us what you think about the service. And if you have any ideas of how to improve it, please tell your crypto account manager who will pass it on to the leadership and devs.
Helping to get insight into crypto.
For some of you, cryptocurrency is new and you may be wondering how to deal with it in general. What are all these coins and tokens, how are they different, what wallets to store them in, and so on. Your cryptocurrency manager will help you understand your crypto enthusiastic customers to make your Bitcoin payment processing more profitable.